Cancellation policy

Cancellation policy

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Cancelling your programme or course booking

Read our cancellation policy if you are unable to attend a programme or course.

Cancellation policy: short courses

All notifications of withdrawals, transfers and substitutions must be submitted in writing to exec@auckland.ac.nz.

No refund will be given if the participant fails to attend their course unless they can prove that significant unexpected circumstances prevented them from attending the course.

If you cannot attend a course, please get in touch with us as soon as possible so we can organise transferring you to another course. We cannot transfer you to another course if you fail to attend without notifying us before the course starts.

Notification received 15 or more days 8-14 days  7 days or less
Cancellation fee Full refund provided 25% of course fee 50% of course fee

We reserve the right to cancel any programme or course for any reason and will not be responsible for airfare, hotel or other costs incurred by participants. Course fees are fully refundable when Executive and Professional Development cancel a course.

Substitutions

Registered participants may be substituted at no extra charge. Please notify us in writing at least 48 hours prior to the course start date at exec@auckland.ac.nz.

Cancellation policy: customised programmes

In the event of a cancellation, the following fee structure will apply (excluding GST):

  • $4,000 if cancelled between 15-30 days prior to course commencement
  • $8,000 if cancelled between 7-14 days prior to course commencement
  • Full price if cancelled within 7 days prior to course commencement

In the event of a postponement, the following fee structure will apply (excluding GST):

  • $500 if postponed between 15-30 days prior to course commencement
  • $2,000 if postponed between 7-14 days prior to course commencement
  • $5,000 if postponed within 7 days prior to course commencement

If you wish to move a scheduled course, we will make every effort to make that happen, based on the timing that works for your organisation. However, we may be constrained by the availability of the venue and our facilitators.

Substitutions

Registered participants may be substituted at no extra charge. Please notify us in writing at least 48 hours prior to the course start date at exec@auckland.ac.nz.

We reserve the right to cancel any programme or course for any reason and will not be responsible for airfare, hotel, or other costs incurred by participants. Programme or course fees are fully refundable when Executive and Professional Development cancel a programme or course.