Effective Communication Skills

Overview

How good are your communication skills? Being able to communicate effectively is vital to succeed in the workplace. Effective spoken communication requires being able to express your ideas and views clearly, confidently and concisely. We are all in the relationship business and communication is the ‘glue’ that holds relationships together. Mastering the art of one-on-one relationships is fundamental to good business practice.

Topics covered

In this course you will learn essential communication skills (verbal, non-verbal and listening) to make sure the message you want to communicate gets across. This leads to greater understanding and assists with maintaining good relationships.
Using an interactive approach, participants will undertake a number of practical exercises to put their learning into live situations.

You will learn to:

• Understand the essential components that influence the communication process
• Realise the essence of “first seek to understand, then be understood” by exploring situational listening techniques
• Evaluate the power of non-verbal communication
• Strategise ways to ‘flex’ in order to connect with different communication styles
• Recognise the universal principles that govern effective communication
• Understand the four communication styles and how these are linked to personality and behavioural styles
• Construct ways to get your point across to maintain great relationships

Outcomes

You will:

• Define and appreciate the importance of effective communication
• Assess your own listening ability in order to more effectively connect with others
• Demonstrate ways of being more critical in how you perceive others.

Your organisation will:

• Benefit from your ability to connect more effectively with others
• Substantially improve communication within your organisation
• Result in a more cooperative workplace.

What participants say

“I found the course provided very valuable information around communication, as well as how to apply those learnings. In particular, it improved my understanding around communicating with a person with the same or a different communication style and how to have a 'courageous conversation' that results in a positive outcome.”
Anna Harrison - former Silver Fern netballer

"The most important thing that I learnt on this course was around personal awareness of communication, as well as more specific listening technique's both of which I believe are really important in all forms of interaction" 
Molly Meech - 2016 Olympic silver medalist, New Zealand sailor

'An amazing start to my journey of further education.' March 2014

Who should attend

• Anyone in a leadership role
• People in services industries such as manufacturing
• Managers of all levels responsible for their team performance
• Team members needing to improve group outputs

Your organisation may be eligible to use a Capability Development Voucher through the NZTE Regional Business Partner Network on this course. Follow this link to find out more www.exec.auckland.ac.nz/nzte 

This course may qualify as a continuing professional development (CPD) activity.  Please check with your professional body.