Communicating Confidently Through Assertiveness

Overview

Communicating confidently through assertiveness can be mastered though practice. The ability to get your message across without offending others is vital and essential in developing positive relationships.  This will enable you to gain support for your ideas - with your managers, team members and peers alike.

Topics covered

This short course provides participants with lots of opportunity to practice their assertiveness in different situations. You will gain confidence in getting your ideas across clearly and effectively by:  

• Assessing how assertive you actually are
• Practicing the assertiveness steps in a variety of different situations to gain confidence in using them
• Exploring ways of giving and receiving feedback to get your message across clearly

We will discuss the four people behavioural types and “ego states” so you understand the importance of tailoring your communication assertiveness style to your audience effectively.     

• Defining the four behaviour types.
• Exploring the three "ego states"
• Examining the key elements required for building cultures of ‘responsibility’ rather than 'blame'

Listening  and practising “key steps” for asserting your voice

Outcomes

You will:

• Identify new ways to communicate more assertively and to get your ideas across
• Assess what holds you back in communicating confidently
• Construct your own Bill of Assertive Rights

Your organisation will:

• Gain from your ability to express your ideas and feelings to be heard in a responsible manner
• Benefit from your confidence and ability to communicate in an effective way to get your ideas across that also uses your unique talents

What participants say

“I came away feeling confident that I could use the advice and actions that we worked through on this course. I feel in control and really positive about managing difficult situations effectively.”
Heather Frost – Principal @ Hunua School      
                                                                                                                                                                                                                                                                                                                                                                                                                                "This is the best course ever as it is relevant to my personal and professional life. I enjoy learning about the theory and the personal discovery."
Simon Lee - Senior Product Manager @ ASB Bank

Who should attend

• People wanting to be assertive in their communications in a responsible manner
• People who want to get their ideas across more assertively and confidently
• People who would like to gain confidence in asserting their voice to their managers and or team members

Your organisation may be eligible to use a Capability Development Voucher through the NZTE Regional Business Partner Network on this course. Follow this link to find out more www.exec.auckland.ac.nz/nzte 

This course may qualify as a continuing professional development (CPD) activity.  Please check with your professional body.