Business Process Improvement

Overview

“If you do not know what your existing processes are or what your new optimum processes should be, you will fail with your re-engineering effort.”

This course has been developed for anyone who is embarking on a business process improvement initiative. It is designed to provide the foundation tools for establishing a team and executing an improvement initiative.

The course will provide participants with the ability to apply the key tools confidently in their work place. You will be able to establish the right team and follow a consistent proven process using the toolset. We will start at the fundamentals of flow charting, move through to process maps and Value Stream Mapping.

We will address the following issues:

• Identifying the process set
• Understanding organisational processes
• Mapping your current business status
• Identifying the improvement opportunities
• Mapping the proposed process
• Implementation

Topics covered

The primary focus is on the toolsets required to execute an improvement initiative. Participants will work in small teams on a series of workshops, developing a practical improvement initiative and demonstrating the competence to initiate a project.

The sequence and content for the course will broadly follow this agenda:

• Understanding your core processes
• The improvement opportunities we seek
• Establishing a cross functional improvement team
• Working with a team charter
• Toolset for implementation
• Implementation plan
• Measuring success

Outcomes

You will:

• Understand and have the ability to apply the implementation toolset
• Develop the ability to lead a team in process improvement
• Learn a structured and disciplined process improvement methodology

Your organisation will:

• Select the right people to participate in an improvement initiative
• Secure improved engagement scores from those who participate
• Influence the organisation to adopt the methodology consistently

What participants say

"I enjoyed the practical learning environment. The tools and notes that were given are clear and easy to follow for future reference."
Matthew Snodgrass - Export Adviser @ Ministry for Primary Industries (MPI)

Who should attend

• Anyone leading or participating in a process improvement initiative
• The key influencers who understand the improvement imperative

Your organisation may be eligible to use a Capability Development Voucher through the NZTE Regional Business Partner Network on this course. Follow this link to find out more www.exec.auckland.ac.nz/nzte                        

This course may qualify as a continuing professional development (CPD) activity. Please check with your professional body.